Performance Improvement Studies


Our expertise in conducting Performance Improvement Research deals primarily with:

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Customer Value Analysis (Benchmarking)

How to effectively compete in one’s Market?


Customer Satisfaction Analysis

How to maximize customer satisfaction vs. your competition?




 Net Promoter Score Analysis

How to manage your organization to improve customer loyalty with faster and more profitable growth?


Defection Intervention Program

How to maximize customer retention through proactive intervention?


Product Quality Benchmarking & Analysis Program (PP100)

How to maximize product quality vs. your competitors?


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Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.


  • Address:

    2921 N. Belt Hwy,

    Suite M-14

    St. Joseph, MO 64506

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