Transportation Studies

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LTL US Carriers

 
MASTIO publishes the annual LTL Carrier Customer Value & Loyalty Study during the 4th quarter of each year.  Mastio has been publishing the LTL Study on an annual basis since 2005. 
 
This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in the U.S. The annual study findings are based on interviews with over 2,000 major shippers providing thousands of total observations. 
 
Each LTL study also includes thousands of qualitative (Voice of the Customer) responses to multiple open-ended questions about individual carriers. 
 
Below is a listing of carriers included in a recent study.
 
 

Company

Company

A. Duie Pyle

New England Motor Freight

AAA Cooper

Oak Harbor Freightlines

ABF

Old Dominion

Averitt Express

Peninsula

Beaver Express

Pitt Ohio

Benton Express

R&L Carriers

Central Freight Lines

Roadrunner

Central Transport

Saia

CH Robinson

Southeastern Freight Lines

Con-way

Standard Forwarding

Daylight

UPS Freight

Dayton Freight Lines

Vitran Express

Dohrn

Volunteer Express

Estes

Ward Trucking

FedEx Freight

Wilson Trucking

Lakeville Motor Express (LME)

YRC

Midwest Motor Express

 
 

 

LTL Canada Carriers

 
MASTIO publishes the bi-annual Canadian LTL Carrier Customer Value & Loyalty Study during the 3rd quarter every two years.  Mastio has been publishing the Canadian LTL Study since 2007. 
 
This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in Canada. The study findings are based on interviews with over 1,000 major shippers providing thousands of total observations. 
 
Each Canadian LTL study also includes thousands of qualitative (Voice of the Customer) responses to multiple open-ended questions about individual carriers. 
 
 
Below is a listing of carriers included in a recent study.
 
 

Company

Company

ABF

Kindersley Transport

Apex

Loomis Express

APPS Transport

Manitoulin Transport

Armour Transportation

Maritime-Ontario Freight Lines

ATS

Meyers Transport

B&R - Eckel's Transport

Midland Transport

Bandstra Transportation

Minimax Express

Bourassa

Morneau

Bourret

National Fast Freight

Canadian Freightways

Old Dominion

CCT Canada

Overland West Freight Lines

Clarke Transport

Polaris Transport Carriers

Consolidated Fastfrate

Purolator Freight

Con-way

Quik X Transportation

CSA Transportation

Ridsdale Transport

Day & Ross

Robert Transport

Fast Freight Truck

Rosedale Transport Ltd.

FedEx Freight

Rosenau Transport

Gardewine North

Speedy Transport

GoJIT

TST Overland Express

Grimshaw Trucking

UPS Freight

Guilbalt Group

Van-Kam Freightways

Hercules Freight

Vitran Express

Hi-Way 9 Express

YRC

Jay's Transport

 

 

Global Freight Forwarders

 
MASTIO publishes the bi-annual Global Freight Forwarder Customer Value & Loyalty Study during the 3rd quarter every two years.  Mastio has been publishing the Global Freight Forwarder Study since 2007. 
 
This study identifies and quantifies the perceptions and needs of shippers who utilize Global Freight Forwarders throughout the world. The study findings are based on interviews with over 1,500 major shippers from all over the globe providing thousands of total observations. 
 
Each Global Freight Forwarder study also includes thousands of qualitative (Voice of the Customer) responses to multiple open-ended questions about individual forwarders. 
 
 
Below is a listing of freight forwarders included in a recent study.
 
 

Company

Company

Agility

JAS

APL Logistics

Kintetsu World Express (KWE)

Bollore Logistics

Kuehne & Nagel

C.H. Robinson

Maersk Logistics

CEVA Logistics

MSC

COSCO (China Ocean Shipping Co.)

Nippon Express

Dachser Transport

NNR

DB Schenker Logistics

NYK Line

DHL Global Forwarding

OEC

DSV

OOCL

Evergreen Line

Panalpina

Expeditors

Pilot

FedEx

TNT

Geodis Wilson

Toll Forwarding

Hamburg Sud UPS SCS
Hapag Lloyd UTi Worldwide

Hellmann

 

 

Truckload Carriers – North America

 
MASTIO publishes the bi-annual Truckload Carrier Customer Value & Loyalty Study during the 3rd quarter every two years.  Mastio has been publishing the Truckload Study since 2007. 
 
This study identifies and quantifies the perceptions and needs of shippers who utilize Truckload Carriers. The study findings are based on interviews with nearly 500 major shippers providing thousands of total observations. 
 
Each Truckload study also includes thousands of qualitative (Voice of the Customer) responses to multiple open-ended questions about individual carriers. 
 
Below is a listing of carriers included in a recent study.
 
 

Company

Company

Averitt Express

J.B. Hunt

C.H. Robinson

Knight Transportation

Celadon

Landstar

Con-way Truckload

Schneider National

Covenant Transport

Swift Transportation

Crete Carrier

U.S. Xpress

CRST

UPS

Dart Transit

USA Truck

FedEx

Werner Enterprises

Hub Group

 

Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.

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