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US LTL 13th Edition Overview

 
MASTIO published its 13th Edition LTL Carrier Customer Value & Loyalty Study in October 2017. This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in the U.S.. The 2017 study findings are based on interviews with 1,826 shippers providing over 5,000 total observations. There were 187 LTL carriers rated of which 24 had a sufficient number of ratings to be included in this 2017 report. 
 
The 2017 study also includes approximately 7,200 qualitative responses to five open-ended questions about individual carriers. The data was collected by telephone interviews with key decision makers beginning in June and ending in early October of 2017.
 
 
THE MASTIO QUALITY AWARD
 
LTL Study 13th Edition – 2017
OVERALL
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Daylight

2

Peninsula

3

A. Duie Pyle

4

Averitt Express

5

Ward Trucking

6

Dayton Freight Lines

7

Old Dominion

8

ABF

9

Southeastern Freight Lines

10

Pitt Ohio

11

Standard Forwarding

12

R&L Carriers

13

AAA Cooper

14

FedEx Freight

15

XPO Logistics

16

Estes

17

Saia

18

UPS Freight

19

YRC

20

Dohrn

21

Central Freight Lines

22

New England Motor Freight

23

Central Transport

24

Roadrunner

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 13th Edition – 2017 (Overall) 
 
 

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PE Film Market Study 10th Edition Overview

 
MASTIO published the 10th Edition of the Polyethylene Film Market Study in September 2017. 
 
The primary PE resin utilized in the new report was LLDPE with approximately 56.0% of total PE film resin consumption.  HDPE resin represents approximately 22.0% of total PE film resin consumption.  LDPE resin represents approximately 19.0% of total PE film resin consumption.  Various other resins represent the balance of 3.0% of the total PE film resin consumption.
 
This study profiles 33 PE Film Markets.  In-depth coverage for each market is provided on the following topics:
   
  • Market size by total resin consumption and by resin type.
  • Major processors and their locations.
  • Primary products manufactured by these major processors.
  • Total resin consumption and growth rates for each PE film extruder.
  • Value-in-use analysis depicting the average selling price, which includes the margin, overhead and other costs related to manufacturing the various products.
  • Listing of the entire group of participating companies in order from largest to smallest.
  • Detailed information on the factors that affect the growth or decline of each market. (i.e. economy, material substitution, government regulations, environmental issues, technological trends, imports, shift of production from USA to foreign countries, mergers & acquisitions, NAFTA and other world trade issues, etc.)
  • Growth rate comparison between the anticipated market growth and the anticipated processor growth per the 33 end-use markets.  Where there is a difference, there will be qualitative data explaining the difference.
  • Current capacity utilization and projected capacity utilization in 2017.
  • Inter-polymer substitution.
  • Detailed appendix of additional locations along with PE Film products manufactured and resin volumes.
  • What are the favorite resin(s) you use for polyethylene film extrusion?  Who supplies the resin and why is it a favorite?
  • Do you believe the additional PE resin capacity coming online in the next few years will help you grow your business?
 
 
 

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Canadian LTL Study 6th Edition – 2017

 
Mastio & Company is pleased to present the findings of our 6th Edition Canadian LTL Customer Value & Loyalty Study.  This study identifies and quantifies the perceptions and needs of less-than-truckload customers.  The 2017 study findings are based on interviews with 991 customers providing approximately 2,400 total observations.  There were approximately 330 companies rated of which 44 had a sufficient number of ratings to be included in this 2017 report.  The electronic edition allows the inclusion of all rated companies for additional analysis. 
 
The 2017 study also includes approximately 3,700 qualitative responses to several open-ended questions about individual companies.  The data was collected by telephone interviews with key decision makers beginning in March and ending in May of 2017.
 
Subscribers to MASTIO’s Canadian LTL Carrier’s Benchmarking Study learn customer perceptions of Carrier Performance, Value, and Loyalty by a multitude of data segmentations (i.e. geographic, number of shipments, vertical, etc.) that will specifically answer questions such as,
 
1. How do shippers make their purchase decisions? What factors are the most important drivers of shippers’ perceptions of overall value and loyalty? What key buying factors (attributes) do shippers consider to be the most important when selecting between carriers both from a stated and derived basis? The key buying factors will be classified as a Baseline Requirement, Conscious Differentiator, Latent Differentiator or Low Impact Factor to make it easier to understand what is really most important to shippers.
 
2. What are the factors that lead to defection? What are the factors that result in retention - greater share of the wallet? This is a further refinement of the customer needs mentioned above where the key buying factors will be prioritized regarding defection. Thus, subsequent monitoring systems can be established after the proposed study to track and respond in real time to mitigate defection. Note: most defection is partial.
 
3. How do shippers perceive your overall value and loyalty relative to key competitors? How competitive is your position in the marketplace? Where do you and your competitors fall on a value map - inferior, economy, superior, or premium position? Who should be losing or gaining market share? What are the biggest drivers of you and your competitors’ position? What is required to change your position?
 
4. Additionally, how do shippers perceive your performance on the key buying factors? What do shippers perceive as strengths and weaknesses relative to key competitors? Which factors should you target for improvement? Which factors will have the greatest impact on your ability to win and retain more business? What factors should be emphasized in marketing communications that will resonate with shippers?
 
5. How large a role does price play in the purchasing decision? What performance factors will allow a premium?
 
6. Which carriers are the most vulnerable and which are strongest in their ability to gain and retain customers? How do shippers perceive the performance of competitors on the key buying factors? How do you use this knowledge to have a direct impact on your growth and profits?
 
 

Carriers included in the 2017 Canadian LTL Study

ABF

Apex

APPS Transport

Armour Transportation

B&R - Eckel's Transport

Bandstra Transportation

Bourassa

Bourret

Canadian Freightways

Clarke Transport

Comox Pacific Express

Consolidated Fastfrate

DanFoss Couriers

Day & Ross

Dicom

FedEx Freight

Gardewine North

Grimshaw Trucking

Guilbalt Group

Hercules Freight

Hi-Way 9 Express

Jay's Transport

Kindersley Transport

Kingsway Transport

Manitoulin Transport

Maritime-Ontario Freight Lines

Midland Transport

Minimax Express

Morneau

National Fast Freight

Old Dominion

Overland West Freight Lines

Polaris Transport Carriers

FedEx Freight

Purolator Freight

Quik X Transportation

Robert Transport

Rosedale Transport Ltd.

Rosenau Transport

TST Overland Express

UPS Freight

Van-Kam Freightways

Vitran Express

XPO Logistics

YRC

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Gas Pipeline 21st Edition Overview

 
Mastio & Company is pleased to present the findings of our 21st Edition Natural Gas Transportation Study. This study identifies and quantifies the perceptions and needs of natural gas pipeline customers. The 2017 study findings are based on interviews with 845 customers providing approximately 2,000 total observations. There were over 140 pipelines rated of which 46 had a sufficient number of ratings to be included in this 2017 report.
 
The 2017 study also includes approximately 7,000 qualitative responses to ten (10) open-ended questions about individual pipelines. The data was collected by telephone interviews with key decision makers during late 4th quarter of 2016 and early 1st quarter of 2017.
 
 
 

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US LTL 12th Edition Overview

 
MASTIO published its 12th Edition LTL Carrier Customer Value & Loyalty Study in October 2016. This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in the U.S.. The 2016 study findings are based on interviews with 2,008 shippers providing over 5,100 total observations. There were 214 LTL carriers rated of which 26 had a sufficient number of ratings to be included in this 2016 report. 
 
The 2016 study also includes approximately 11,800 qualitative responses to ten (10) open-ended questions about individual carriers. The data was collected by telephone interviews with key decision makers beginning in late June and ending in early October of 2016.
 
 
THE MASTIO QUALITY AWARD
 
LTL Study 12th Edition – 2016
OVERALL
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Peninsula

2

A. Duie Pyle

3

Ward Trucking

4

Averitt Express

5

Standard Forwarding

6

Dayton Freight Lines

7

Old Dominion

8

Southeastern Freight Lines

9

Pitt Ohio

10

Daylight

11

R&L Carriers

12

XPO Logistics

13

ABF

14

FedEx Freight

15

AAA Cooper

16

Estes

17

Saia

18

New England Motor Freight

19

YRC

20

Dohrn

21

UPS Freight

22

Lakeville Motor Express (LME)

23

Central Freight Lines

24

Wilson Trucking

25

Roadrunner

26

Central Transport

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 12th Edition – 2016 (Overall) 
 
 

Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.

CONTACT INFO

  • Address:

    2921 N. Belt Hwy,

    Suite M-14

    St. Joseph, MO 64506

  • Phone:

    816-364-6200

  • Fax:

    816-364-3606

  • Email:

    Kevin Huntsman

    khuntsman@mastio.com