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Gas Pipeline 21st Edition Overview

 
Mastio & Company is pleased to present the findings of our 21st Edition Natural Gas Transportation Study. This study identifies and quantifies the perceptions and needs of natural gas pipeline customers. The 2017 study findings are based on interviews with 845 customers providing approximately 2,000 total observations. There were over 140 pipelines rated of which 46 had a sufficient number of ratings to be included in this 2017 report.
 
The 2017 study also includes approximately 7,000 qualitative responses to ten (10) open-ended questions about individual pipelines. The data was collected by telephone interviews with key decision makers during late 4th quarter of 2016 and early 1st quarter of 2017.
 
 
 

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US LTL 12th Edition Overview

 
MASTIO published its 12th Edition LTL Carrier Customer Value & Loyalty Study in October 2016. This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in the U.S.. The 2016 study findings are based on interviews with 2,008 shippers providing over 5,100 total observations. There were 214 LTL carriers rated of which 26 had a sufficient number of ratings to be included in this 2016 report. 
 
The 2015 study also includes approximately 11,800 qualitative responses to ten (10) open-ended questions about individual carriers. The data was collected by telephone interviews with key decision makers beginning in late June and ending in early October of 2016.
 
 
THE MASTIO QUALITY AWARD
 
LTL Study 12th Edition – 2016
OVERALL
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Peninsula

2

A. Duie Pyle

3

Ward Trucking

4

Averitt Express

5

Standard Forwarding

6

Dayton Freight Lines

7

Old Dominion

8

Southeastern Freight Lines

9

Pitt Ohio

10

Daylight

11

R&L Carriers

12

XPO Logistics

13

ABF

14

FedEx Freight

15

AAA Cooper

16

Estes

17

Saia

18

New England Motor Freight

19

YRC

20

Dohrn

21

UPS Freight

22

Lakeville Motor Express (LME)

23

Central Freight Lines

24

Wilson Trucking

25

Roadrunner

26

Central Transport

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 12th Edition – 2016 (Overall) 
 
 

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Global Freight 5th Edition Overview

 
MASTIO recently published its 5th Edition Global Freight Forwarder Customer Value & Loyalty Study in July 2016. This study identifies and quantifies the perceptions and needs of companies throughout the world who utilize Global Freight Forwarders. The 2016 study findings are based on interviews with 1,649 air and ocean customers providing over 3,200 total observations. Interviews were conducted in North and South America, Europe, and Southeast Asia. There were 100’s of Freight Forwarders rated of which 33 had a sufficient number of ratings to be included in this 2016 report. The data was collected by telephone interviews with key decision makers beginning in late March and concluding in June of 2016.
 
 
 

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Midstream 5th Edition Overview

 
MASTIO recently published its 5th Edition Midstream Customer Value & Loyalty Study in September 2016. This study identifies and quantifies the perceptions and needs of companies throughout the U.S. and Canada who utilize Midstream Service Providers. The 2016 study findings are based on interviews with 292 customers providing nearly 700 total observations. There were 100 midstream service companies rated of which 15 had a sufficient number of ratings to be included in this 2016 report. The data was collected by telephone interviews with key decision makers from June until September of 2016.
 
 
 

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Gas Marketer 20th Edition Overview

 
MASTIO published its 20th Edition Natural Gas Marketer Customer Value & Loyalty Study in December 2016. The 2015 study findings are based on interviews with 669 customers.
 
The 2015 study also includes approximately 3,400 qualitative responses to five (5) open-ended questions about individual suppliers. The data was collected by telephone interviews with key decision makers during the months of August through December of 2016.
 
 
 

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Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.

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