shutterstock 45446974 page break

 

US LTL 14th Edition Overview

 
MASTIO published its 14th Edition LTL Carrier Customer Value & Loyalty Study in November 2018. This study identifies and quantifies the perceptions and needs of LTL freight customers.  The 2018 study findings are based on interviews with 1,726 customers providing approximately 5,300 total observations.  There were 199 LTL freight carriers rated of which 26 had a sufficient number of ratings to be included in this 2018 report.  The electronic edition allows the inclusion of all rated companies for additional analysis.
 
The 2018 study also includes approximately 7,000 qualitative responses to six (6) open-ended questions.  The data was collected by telephone interviews with key decision makers beginning in June and ending in early November of 2018.
 
 
THE MASTIO QUALITY AWARD
 
LTL Study 14th Edition – 2018
OVERALL
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Dayton Freight Lines

2

Averitt Express

3

Peninsula

4

Old Dominion

5

A. Duie Pyle

6

Mountain Valley Express

7

Southeastern Freight Lines

8

Daylight

9

R&L Carriers

10

Pitt Ohio

11

FedEx Freight

12

Standard Forwarding

13

ABF

14

Ward Trucking

15

XPO Logistics

16

Oak Harbor Freightlines

17

Estes

18

AAA Cooper

19

Central Freight Lines

20

Saia

21

UPS Freight

22

YRC

23

Dohrn

24

New England Motor Freight

25

Central Transport

26

Roadrunner

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 14th Edition – 2018 (Overall) 
 
 
 
LTL Study 14th Edition – 2018
 
OVERALL
 
 

Category

Overall Winner / Highest Score

Companies Who Exceed the Industry Benchmark

Overall

 Dayton Freight Lines

 

A. Duie Pyle

ABF

Averitt Express

Daylight

Dayton Freight Lines

FedEx Freight

Mountain Valley Express

Old Dominion

Peninsula

Pitt Ohio

R&L Carriers

Southeastern Freight Lines

Standard Forwarding

Ward Trucking

XPO Logistics

 

 
 
 
LTL Study 14th Edition – 2018
 
National Carriers
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Old Dominion

2

FedEx Freight

3

ABF

4

XPO Logistics

5

UPS Freight

6

YRC

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 14th Edition – 2018 (National Carriers) 
 
 
 
 
LTL Study 14th Edition – 2018
 
National Carriers
 
 

Category

Overall Winner / Highest Score

Companies Who Exceed the Industry Benchmark

National Carriers

 Old Dominion

 

ABF

FedEx Freight

Old Dominion

XPO Logistics


 

 
 

Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.

CONTACT INFO

  • Address:

    2921 N. Belt Hwy,

    Suite M-14

    St. Joseph, MO 64506

  • Phone:

    816-364-6200

  • Fax:

    816-364-3606

  • Email:

    Kevin Huntsman

    khuntsman@mastio.com