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US LTL 13th Edition Overview

 
MASTIO published its 13th Edition LTL Carrier Customer Value & Loyalty Study in October 2017. The industry’s leading benchmarking study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in the U.S.. The 2017 study findings are based on interviews with 1,826 shippers providing over 5,000 total observations. There were 187 LTL carriers rated of which 24 had a sufficient number of ratings to be included in this 2017 report. 
 
The 2017 study also includes approximately 7,200 qualitative responses to five open-ended questions about individual carriers. The data was collected by telephone interviews with key decision makers beginning in June and ending in early October of 2017.
 
 
THE MASTIO QUALITY AWARD
 
LTL Study 13th Edition – 2017
OVERALL
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Daylight

2

Peninsula

3

A. Duie Pyle

4

Averitt Express

5

Ward Trucking

6

Dayton Freight Lines

7

Old Dominion

8

ABF

9

Southeastern Freight Lines

10

Pitt Ohio

11

Standard Forwarding

12

R&L Carriers

13

AAA Cooper

14

FedEx Freight

15

XPO Logistics

16

Estes

17

Saia

18

UPS Freight

19

YRC

20

Dohrn

21

Central Freight Lines

22

New England Motor Freight

23

Central Transport

24

Roadrunner

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 13th Edition – 2017 (Overall) 
 
 

Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.

CONTACT INFO

  • Address:

    2921 N. Belt Hwy,

    Suite M-14

    St. Joseph, MO 64506

  • Phone:

    816-364-6200

  • Fax:

    816-364-3606

  • Email:

    Kevin Huntsman

    khuntsman@mastio.com