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Global Freight 5th Edition Overview

MASTIO recently published its 5th Edition Global Freight Forwarder Customer Value & Loyalty Study in July 2016. This study identifies and quantifies the perceptions and needs of companies throughout the world who utilize Global Freight Forwarders. The 2016 study findings are based on interviews with 1,649 air and ocean customers providing over 3,200 total observations. Interviews were conducted in North and South America, Europe, and Southeast Asia. There were 100’s of Freight Forwarders rated of which 33 had a sufficient number of ratings to be included in this 2016 report. The data was collected by telephone interviews with key decision makers beginning in late March and concluding in June of 2016.

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Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.


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