Mastio gives your organization actionable insights around your most valuable resource – your customers. By collecting customer experience research and conducting specific market studies, we provide rock-solid, unbiased data that maximizes your market knowledge and helps you gain a competitive edge.
We show you what matters most to your customers – and how you can leverage it.
Mastio Provides Answers To Questions Like…
How do your customers make their purchase decisions and what does that mean for you?
What drives customer perceptions of overall value and loyalty – and how do you perform versus competitors?
What are your specific strengths and weaknesses versus each of your competitors?
How big of a role does the price of your product or service play in your customers’ purchasing decisions?
Are your competitors vulnerable or stronger than you in customer retention and acquisition?
What changes can you make to improve your position in the market versus your competitors?
What percentage of your customers are most likely to defect and how can you stop it from happening?
What are the factors in your industry – specifically your company – that lead to customer defection?
How can you quickly, efficiently and consistently reduce your customer defection by up to 50%?
At Mastio, it’s our mission to deliver in-depth studies and surveys that give you an intimate understanding of customer perception in your marketplace. Why? So you can spot and solve existing problems or weaknesses, identify new opportunities, exploit competitors’ flaws and optimize performance to win and retain more business.
Mastio’s core business centers around conducting proprietary (single-client) and syndicated (multi-client) customer value and loyalty studies – detailed assessments that lift the hood of your and competitors’ business to drive profitable growth. We bridge the gap between data collection, interpretation, action planning and a successful implementation strategy.
We conduct ongoing research in several sectors – transportation, plastics and energy – regularly publishing new, updated studies to aid your development. If you see your industry and area of expertise below, we have a study relevant to you! We also have extensive experience in various commodity-driven B2B spaces, such as chemicals, manufacturing and service industries.
Natural Gas Pipelines
Natural Gas Marketers
Natural Gas Producers
Polyethylene Film Markets
Injection Molding Markets
LTL Freight Carriers (USA)
LTL Freight Carriers (CAN)
Global Freight Forwarders
Third Party Logistics (3PL)
Mastio delivers comprehensive assessments that help you reconsider established norms, eliminate internal biases, and maximize your understanding of your competitors and the market. Research is tailored to your organization and its specific circumstances – and our team has the ability to convert detailed data into actionable insights of commercial value.
Mastio helps you better align with your target audience and take great strides to outperform your competitors. If you’re ready to win and retain more business by understanding your customer and competitors – we’d love to hear from you.
Years of Experience