Did you know that more than 90% of unhappy customers leave a supplier without saying a word? Or that the average company defection rate is 20-25% per year? So, for every $100m in sales, organizations can expect to lose $20m each year…
Customer prospecting, acquisition and conversion is expensive - and most companies struggle to achieve the loyalty necessary for long-term retention. Exploring customer defection with Mastio is essential to accelerate profitable growth.
Mastio’s Defection Intervention Program identifies the key factors that highly influence your customers to stop doing business with you completely or move a substantial amount of their business to a competitor.
By monitoring these factors, you can intervene and save up to 50% of dissatisfied customers from defecting - potentially salvaging millions of dollars of business and boosting customers’ lifecycles. You will likely save $100m for every $10m in sales.
Mastio helps you better align with your target audience and take great strides to outperform your competitors. If you’re ready to win and retain more business by understanding your customer and competitors – we’d love to hear from you.
Years of Experience