Mastio’s Air & Ocean Global Freight Forwarding Customer Value Study (2022) gives your business much-needed insight into shippers’ perceptions and needs. Using CVA and NPS, we reveal performance versus competitors and identify target areas to prevent customer defection, accelerate growth, and increase margin.
|Bollore Logistics||C.H. Robinson||CEVA Logistics||CMA CGM|
|Concordia International||DB Schenker Logistics||DHL Global Forwarding||DSV|
|Expeditors||FedEx Trade Networks||Flexport||Geodis|
|Hapag Lloyd||Hellmann||JAS||Kuehne & Nagel|
|Maersk Logistics||Mainfreight Limited||MSC||Nippon Express|
|NYK Line||Pilot||UPS SCS||Yusen|
|Bollore Logistics||C.H. Robinson|
|Concordia International||DB Schenker Logistics|
|Expeditors||FedEx Trade Networks|
|Maersk Logistics||Mainfreight Limited|
|CEVA Logistics||CMA CGM|
|DHL Global Forwarding||DSV|
|JAS||Kuehne & Nagel|
*View the full list of 500 companies rated as part of the study
Findings from Mastio’s 8th edition of the Global Freight Forwarding study are based on interviews with 939 customers – providing 3,000+ observations that will help your business ensure peak business performance versus competitors.
Conducted with key decision-makers between March and July 2022, Mastio analysis gives deep insight into air and ocean freight forwarders and delivers approximately 2,700 qualitative responses to five open-ended questions about individual companies:
What do you feel is the most significant challenge when using air and ocean freight forwarders and why?
Excluding price, describe the biggest disappointment you’ve experienced with each of your service providers in the last 12 months?
Are there any freight forwarders you tend to avoid using?
Consider all the elements of your relationship with your current freight forwarder – what’s the most dissatisfying action they can do?
Do you use a customs broker to clear your freight? Who do you use and why?
View Sample Exhibits From Our 2018 Study
To understand more about the study – and the types of analyses that can be performed on collected data – take a look at our previous edition of the Global Freight Forwarding study. This demonstrates sample exhibits including the customer value map, competitive profile, head-to-head comparisons, importance of factors to customers, and a stated versus derived decision matrix.
Here’s What You Get With a Mastio Study…
If you’re interested, please reach out to our team. Specific data cuts from the study are available – and we’d be happy to arrange a solution to fit your needs.
Mastio helps you better align with your target audience and take great strides to outperform your competitors. If you’re ready to win and retain more business by understanding your customer and competitors – we’d love to hear from you.
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